Introduction to Military Family Readiness: Service Delivery and Performance Management

This course provides an introduction to the Military Family Readiness System, the MilProvider Professional Series, and the foundational concepts that support effective service delivery and program management.

Participants will explore the transition from fragmented to integrated service delivery models, examine the roles of specialist and generalist service providers in supporting military families, and learn the key elements of performance management. The course also highlights the importance of professional development, record keeping, accountability, and continuous improvement in ensuring high-quality Military Family Readiness programs and services.

Learning Objectives

After engaging in this course, learners will be able to:

1. Describe the Military Family Readiness System and the purpose of the MilProvider Professional Series within the professional development pathway for service providers.

2. Explain the key components of an integrated service delivery model and the roles of specialist and generalist service providers in supporting military families.

3. Identify the key elements of performance management and the importance of record keeping in supporting program effectiveness and accountability.

4. Recognize how professional development resources enhance service providers’ knowledge, skills, and abilities to support military members and their families.

This course content was developed by MilLife Learning. Its hosting, ongoing maintenance, and continued availability are made possible through the support of OneOp. Together, MilLife Learning and OneOp are committed to providing high-quality professional development resources for those serving military families.

• Certified in Family and Consumer Sciences (CFCS): This course is approved for 1.0 continuing education (CE) credits from the American Association for Family and Consumer Sciences (AAFCS). Note: Eligibility for CE credit will close on 11/2/2028.
• Board Certified Patient Advocates (BCPA): This course is approved for 1.0 continuing education (CE) contact hour by The Patient Advocate Certification Board. Note: Eligibility for CE credit will close on 11/2/2028.
• Board Certified Case Managers: This course is approved for 1.0 continuing education (CE) clock hour from the Commission for Case Manager Certification (CCMC). Note: Eligibility for CE credit will close on 11/2/2027.
• Board Certified Disability Management Specialists: This course is approved for 1.0 continuing education (CE) clock hour from the Commission for Case Manager Certification (CCMC). Note: Eligibility for CE credit will close on 11/2/2027.
• Certified Family Life Educators (CFLE):  This course is approved for 1.0 continuing education (CE) credit from the National Council on Family Relations (NCFR). Note: Eligibility for CE credit will close on 11/2/2029.
• Certified Health Education Specialist (CHES) and Master Certified Health Education Specialist (MCHES): This course is approved for 1.0 continuing education credit from the National Commission for Health Education Credentialing (NCHEC). Note: Eligibility for CE credit will close on 11/2/2028.
• Human Resource Professionals: This course is approved for 1.0 continuing education credit from the Society for Human Resource Management (SHRM). Note: Eligibility for CE credit will close on 7/31/2028.
• Social Workers, Licensed Professional Counselors, and Licensed Marriage and Family Therapists: This course is approved for 1.0 continuing education credit from the University of Texas at Austin School of Social Work. Check with your state licensing agency for reciprocity and/or credit approval if licensed for other professions or in one of the following states: CO, FL, HI, IA, KS, KY, MI, NY, ND, OH, OK. Note: Eligibility for CE credit will close on 11/2/2028.
• OneOp Certificates of Attendance are available for those interested in additional documentation of professional development activities.