Advanced Service Delivery Skills for Military Family Readiness Professionals

This course develops advanced service delivery skills that support effective Military Family Readiness programs and services.

Participants will explore foundational crisis intervention principles, including recognizing crisis situations, providing short-term support, and connecting military members and families to appropriate referral resources. The course also examines strategies for building collaborative relationships and leveraging formal and informal networks to strengthen support systems and community capacity. In addition, learners will gain an understanding of compassion fatigue, its impact on service providers, and approaches for maintaining personal resilience and professional effectiveness. Finally, the course introduces facilitation and briefing techniques that support effective communication, audience engagement, and the delivery of information in military family support settings.

Learning Objectives

After engaging in this course, learners will be able to:

1. Apply foundational crisis intervention strategies, including assessment, stabilization, referral, and follow-up, to support military members and families in crisis.

2. Explain how collaboration, partnerships, and formal and informal networks strengthen support for military families and community capacity.

3. Recognize the signs, contributing factors, and prevention strategies associated with compassion fatigue in service provider settings.

4. Demonstrate effective facilitation and presentation practices, including organizing content, engaging adult learners, and using verbal and nonverbal communication techniques.

This course content was developed by MilLife Learning. Its hosting, ongoing maintenance, and continued availability are made possible through the support of OneOp. Together, MilLife Learning and OneOp are committed to providing high-quality professional development resources for those serving military families.

• Certified in Family and Consumer Sciences (CFCS): This course is approved for 2.0 continuing education (CE) credits from the American Association for Family and Consumer Sciences (AAFCS). Note: Eligibility for CE credit will close on 11/2/2028.
• Board Certified Patient Advocates (BCPA): This course is approved for 2.0 continuing education (CE) contact hour by The Patient Advocate Certification Board. Note: Eligibility for CE credit will close on 11/2/2028.
• Board Certified Case Managers: This course is approved for 2.0 continuing education (CE) clock hour from the Commission for Case Manager Certification (CCMC). Note: Eligibility for CE credit will close on 11/2/2027.
• Board Certified Disability Management Specialists: This course is approved for 2.0 continuing education (CE) clock hour from the Commission for Case Manager Certification (CCMC). Note: Eligibility for CE credit will close on 11/2/2027.
• Certified Family Life Educators (CFLE):  This course is approved for 2.0 continuing education (CE) credit from the National Council on Family Relations (NCFR). Note: Eligibility for CE credit will close on 11/2/2029.
• Certified Health Education Specialist (CHES) and Master Certified Health Education Specialist (MCHES): This course is approved for 2.0 continuing education credit from the National Commission for Health Education Credentialing (NCHEC). Note: Eligibility for CE credit will close on 11/2/2028.
• Human Resource Professionals: This course is approved for 2.0 continuing education credit from the Society for Human Resource Management (SHRM). Note: Eligibility for CE credit will close on 7/31/2028.
• Social Workers, Licensed Professional Counselors, and Licensed Marriage and Family Therapists: This course is approved for 2.0 continuing education credit from the University of Texas at Austin School of Social Work. Check with your state licensing agency for reciprocity and/or credit approval if licensed for other professions or in one of the following states: CO, FL, HI, IA, KS, KY, MI, NY, ND, OH, OK. Note: Eligibility for CE credit will close on 11/2/2028.
• OneOp Certificates of Attendance are available for those interested in additional documentation of professional development activities.