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Ethics of Care in Case Management: Communication, Boundaries, & Best Practices for Providers

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About This Webinar

The ethics of care emphasizes compassion, empathy, and respect in client interactions, crucial for building trust and clear communication. Providers must often engage not only with clients but also with caregivers and supports, especially in long-term care for individuals with disabilities. Balancing empathetic care with professional boundaries is essential, yet can be difficult, leading to potential ethical dilemmas, stress, and burnout.

Participants will learn communication techniques to enhance interactions with clients with disabilities and their caregivers and supports, strategies for boundary-setting, and ethical frameworks for decision-making. This webinar will support confidentiality, cultural sensitivity, and resilience, helping professionals manage relationships effectively while reducing burnout and fostering self-care.

Learning Objectives:

  • Apply at least two specific communication techniques to improve interactions with individuals with disabilities and their caregivers.
  • Identify and articulate two strategies for maintaining appropriate boundaries.
  • Describe and apply an ethical decision-making framework to reduce ethical dilemmas.

Presenters

Vivian Campagna, DNP, RN-BC, CCM, ICE-CCP

Chief Industry Relations Officer
Commission for Case Manager Certification

Dr. Vivian Campagna is the Chief Industry Relations Officer (CIRO) for The Commission for Case Manager Certification, focusing on certification-related partnerships, industry insight, and strategic alliances in case management. With over 30 years in the field across various settings like acute care and workers’ compensation, Dr. Campagna is a board-certified case manager and a prolific author, speaker, and educator in case management. Her research emphasizes effective preparation and continuing education for case managers, and she has developed workshops, written on industry trends, and advocated for client-centered workforce development.

Lorna Lee-Riley, MSSW, LCSW, CCM

Director of Education & Industry Relations
Commission for Case Manager Certification

Ms. Lee-Riley, a licensed Clinical Social Worker and Certified Case Manager, holds a BA from Mount Holyoke College and an MS in Social Work from Columbia University. She began her career in the AIDS Program at St. Luke’s/Roosevelt Hospital and later developed Emblem Health’s first end-of-life care program, “Dignified Decision.” Transitioning to acute care, she directed social work for major New York health systems, leading initiatives like a hospice care program and the Enhanced Interdisciplinary Care Team for complex patient transitions, recognized at the 2018 Vizient Summit. In 2020, she received the NASW Emerald Leadership Award. Known for mentoring young professionals, Lorna now serves as the Director of Industry Relations and Education.

Continuing Education (CE) Credit

Continuing Education
  • Certified in Family and Consumer Sciences (CFCS): This webinar is approved for 1.5 continuing education (CE) credits from the American Association for Family and Consumer Sciences (AAFCS). Eligibility for CE credit will close on 2/20/27
  • Certified Personal and Family Finance Educator (CPFFE): This webinar is approved for 1.5 continuing education (CE) credits from the American Association for Family and Consumer Sciences (AAFCS). Eligibility for CE credit will close on 2/20/27
  • Accredited Financial Counselors (AFC): This webinar is approved for 1.5 continuing education (CE) credits by the Association for Financial Counseling & Planning Education (AFCPE). Eligibility for CE credit will close on 2/20/28
  • Board Certified Patient Advocates (BCPA): This webinar is approved for 1.5 continuing education (CE) contact hours by The Patient Advocate Certification Board. Eligibility for CE credit will close on 2/20/27
  • Board Certified Case Managers: This webinar is approved for 1.5 continuing education (CE) clock hours from the Commission for Case Manager Certification (CCMC). Eligibility for CE credit will close on 2/20/26
  • Certified Personal Finance Counselors (CPFC): This webinar is approved for 1.5 continuing education (CE) credits from The Center for Financial Certifications (FinCert.org). Eligibility for CE credit will close on 2/20/28
  • Certified Family Life Educators (CFLE): This webinar is approved for 1.5 continuing education (CE) credits from the National Council on Family Relations (NCFR). Eligibility for CE credit will close on 2/20/30
  • Certified Health Education Specialist (CHES) and Master Certified Health Education Specialist (MCHES): This webinar is approved for 1.5 continuing education credit from the National Commission for Health Education Credentialing (NCHEC). Eligibility for CE credit will close on 2/20/27
  • Human Resource Professionals: This webinar is approved for 1.5 continuing education (CE) credit from the Society for Human Resource Management (SHRM). Eligibility for CE credit will close on 7/31/26
  • Social Workers, Licensed Professional Counselors, and Licensed Marriage and Family Therapists: This webinar is approved for 1.5 continuing education (CE) credits from the University of Texas at Austin, Steve Hicks School of Social Work. Check with your state licensing agency for reciprocity and/or credit approval if licensed for other professions or in one of the following states: CO, FL, HI, IA, KS, KY, MI, NY, ND, OH, OK. Eligibility for CE credit will close on 2/20/27
  • New York State Social Work: (FOR LIVE PROGRAM ATTENDANCE ONLY): Commission for Case Manager Certification is recognized
    the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0430. Eligibility for CE credit will close on 2/20/27
  • Certified Disability Management Specialists (CDMS): This program is approved by The Commission for Case Manager Certification to provide continuing education credit to CDMS® board-certified disability management specialists. The course is approved for 1.5 CE contact hour(s). Eligibility for CE credit will close on 2/20/26
  • American Nurses Credentialing Center (ANCC): The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Eligibility for CE credit will close on 2/20/26
  • Certificates of Attendance: OneOp Certificates of Attendance are available for those interested in additional documentation of professional development activities.

Event Materials

Webinar slides and resources will be added prior to the live session.

Photo Credit: iStockphoto 1277133170, Dilok Klaisataporn 

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More Info

Format
On-Demand Webinars
Continuing Education Credits Available
AAFCS
AFCPE
BCPA
CCMC
FINCERT
NCFR
NCHEC
SHRM
UTSW
Webinar Zoom URL
https://auburn.zoom.us/j/89703564310
Webinar ID
8970 3564 310
Dial in numbers
If you are unable to connect to Zoom or access YouTube
dial in by phone: +1 301 715 8592
International numbers
International numbers are available: https://auburn.zoom.us/u/kgtp5RZgD
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